1. What is your shipping charge?

We charge $6.95 per order, for both the United States and Canada.
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2. Do I have to pay sales tax?

Within the USA, only orders SHIPPED to California have to pay sales tax. Canadian orders must pay their province's GST/HST.
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3. Do you ship to Canada?

We ship a large number of our best selling items to Canadian addresses. These items are all marked on their product page, with a red maple leaf. In addition, our homepage features a Ships to Canada category page, which includes all available items for Canadian shipping.
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4. Is it safe to enter my credit card information on the RichardSolo website over the Internet?

RichardSolo uses the latest technology to ensure safe and secure transmission of your credit card information. Our processes are certified with Data Encryption by Network Solutions, and industry leader McAfee Secure.

5. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover Cards, and PayPal.
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6. How is my order shipped?

Delivery times may vary, but most items will be delivered within 1 to 5 business days, after the item is shipped. Single small items are usually sent via the Post Office, while multiple items are usually sent via UPS. UPS 2nd Day and Next Day delivery is available for most items; additional charges apply. Shipments to PO Boxes, and APO/FPO addresses, can only be sent via the Post Office.
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7. Can an order be shipped to more than one address?

Due to the limitations of our platform, each order can have only one shipping address. Please enter separate orders for each shipping address.
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8. Do you ship to my country? What are the delivery charges?

We do not ship outside of North America. Most items can be shipped to Canada, from our warehouse in Mississauga, ON. These items are marked with a red maple leaf. No customs or duties, but GST/HST will apply.
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9. What is your return policy?

If you’re dissatisfied with a purchase for any reason, you can return it directly to us (with original tags and packaging) within 30 days for exchange or refund. Your satisfaction is guaranteed, unconditionally. Please email us at RichardSoloHelp@gmail.com, before sending the item back, so that we can send you a prepaid UPS return label. No returns on Inada Products.
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10. How do I check on the status of my order?

Please send us an email to RichardSoloHelp@gmail.com, and include your order number, and your question or concern. We will reply promptly.
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11. I emailed to the support@richardsolo.com address but it bounced back! What’s up?

We apologize for the inconvenience, but we wanted to move our email support to Gmail to improve it. Our previous host provider, Network Solutions, is unable to provide a satisfactory email transition - so you get their strange automated response message.

But no worries! We are here and always willing to help you with any question or problem! Just use our new Customer Support mailbox: RichardSoloHelp@gmail.com
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